KO Cleaning (“KO Cleaning,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
Request a quote
Book a cleaning service
Fill out a contact form
Communicate with our team
Upload photos or property details
Sign up for text or email communication
The information we collect may include:
Full name
Phone number
Email address
Property address
Service preferences
Scheduling details
Entry instructions
Property photos
Billing information
Communication preferences
We may also automatically collect limited technical information such as:
IP address
Browser type
Device information
Website usage data
Cookies and analytics data
How We Use Your Information
We use the information collected to:
Provide cleaning services
Schedule appointments
Send quotes and confirmations
Communicate regarding services
Improve customer experience
Maintain service records
Support future customer portal features
Process payments
Respond to inquiries
Improve website performance and functionality
We may also use your information to send updates, reminders, or promotional communications related to KO Cleaning services.
Text Messaging & SMS Communications
By submitting your phone number through our website forms, you consent to receive text messages from KO Cleaning regarding:
Appointment confirmations
Scheduling updates
Service reminders
Customer support
Service-related notifications
Message and data rates may apply.
You may opt out of SMS communications at any time by replying:
STOP
For assistance, reply:
HELP
KO Cleaning complies with applicable TCPA and CTIA guidelines regarding text messaging communications.
We maintain records of customer consent and opt-out requests as required by law.
Sharing of Information
KO Cleaning does not sell or rent your personal information.
We may share information only with trusted third-party providers who assist us in operating our business, including:
Scheduling software providers
Payment processors
Website hosting providers
CRM or portal systems
Communication service providers
These third parties are required to maintain the confidentiality and security of your information.
We may also disclose information if required by law or to protect our legal rights.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, or alteration.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Cookies & Analytics
Our website may use cookies, analytics tools, and tracking technologies to improve user experience and understand website performance.
Cookies may help us:
Remember preferences
Improve navigation
Analyze traffic
Enhance functionality
You may disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites or services. KO Cleaning is not responsible for the privacy practices or content of those external websites.
Children’s Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
Your Rights & Choices
You may request to:
Access your personal information
Update or correct information
Request deletion of data
Opt out of marketing communications
To make a request, contact us using the information below.
Changes to This Privacy Policy
KO Cleaning may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
Continued use of the website after updates constitutes acceptance of the revised policy.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
KO Cleaning Services
Phone: (830) 310-6769
Email: info@kocleaningservices.com
Service Areas:
New Braunfels, Canyon Lake, Bulverde, Spring Branch, Boerne, Dripping Springs, and surrounding Greater San Antonio areas.