Welcome to KO Cleaning Services (“KO Cleaning,” “we,” “our,” or “us”). By accessing our website, booking services, or communicating with our team, you agree to the following Terms of Service.
Please read these terms carefully before using our services.
Services Provided
KO Cleaning provides residential, vacation rental, commercial, deep cleaning, move-in/move-out, and specialty cleaning services throughout the Greater San Antonio area and surrounding communities.
Service availability may vary depending on scheduling, location, staffing, and property condition.
Estimates & Pricing
All pricing provided by KO Cleaning is based on the information submitted by the client and may vary depending on:
- Property size
- Property condition
- Scope of work
- Add-on services
- Cleaning frequency
- Accessibility
- Additional labor requirements
Quotes are estimates only and may be adjusted upon property inspection or discovery of additional service requirements.
Booking & Scheduling
Appointments are subject to availability.
By scheduling a cleaning service, you agree to provide accurate information regarding:
- Property condition
- Property access
- Service requirements
- Scheduling preferences
Clients are responsible for ensuring safe and reasonable access to the property during the scheduled appointment.
Cancellation & Rescheduling
We request advance notice for cancellations or rescheduling whenever possible.
KO Cleaning reserves the right to charge cancellation or rescheduling fees for:
- Last-minute cancellations
- Missed appointments
- Inaccessible properties
- Repeated scheduling disruptions
Access to Property
Clients may provide:
- Door codes
- Lockbox access
- Gate codes
- Alarm instructions
KO Cleaning is not responsible for service delays caused by incorrect or missing access information.
Clients are responsible for securing valuables, sensitive documents, firearms, and fragile items prior to service.
Vacation Rental & Turnover Services
For vacation rental properties, KO Cleaning may provide:
- Turnover cleaning
- Laundry service
- Guest-ready staging
- Supply restocking
- Damage reporting
Clients are responsible for:
- Maintaining adequate property supplies
- Providing accurate turnover schedules
- Communicating guest-related requests
KO Cleaning is not responsible for issues caused by previous guests, property maintenance problems, or owner-supplied products.
Satisfaction Commitment
We strive to provide consistent, high-quality cleaning services.
If you are dissatisfied with any area of the service, please contact us within 24 hours of your appointment so we can review the concern and determine an appropriate resolution.
Payment Terms
Payment is due according to the terms agreed upon at the time of booking.
Accepted payment methods may include:
- Credit/debit cards
- Electronic payments
- Online invoices
- Other approved payment methods
Late payments may result in service suspension or additional fees.
SMS & Communication Consent
By submitting your phone number through our website or booking forms, you consent to receive service-related text messages from KO Cleaning.
These communications may include:
- Appointment reminders
- Scheduling updates
- Service notifications
- Customer support communications
Message and data rates may apply.
You may opt out at any time by replying:
STOP
Limitation of Liability
KO Cleaning is not liable for:
- Pre-existing property damage
- Normal wear and tear
- Improperly installed fixtures
- Damage resulting from faulty materials
- Items not disclosed as fragile or sensitive
Clients agree to notify KO Cleaning of any fragile, valuable, or special-care items before service begins.
Website Use
Users agree not to:
- Misuse the website
- Submit false information
- Attempt unauthorized access
- Interfere with website functionality
KO Cleaning reserves the right to restrict access or terminate services for misuse or abuse.
Privacy
Use of this website and services is also governed by our Privacy Policy.
Modifications to Terms
KO Cleaning reserves the right to update or modify these Terms of Service at any time without prior notice.
Continued use of our website or services constitutes acceptance of any updated terms.
Contact Information
KO Cleaning Services
Phone: (830) 310-6769
Email: info@kocleaningservices.com
Service Areas:
New Braunfels, Canyon Lake, Bulverde, Spring Branch, Boerne, Dripping Springs, and surrounding Greater San Antonio areas.